{"id":13,"date":"2025-05-12T09:09:04","date_gmt":"2025-05-12T09:09:04","guid":{"rendered":"https:\/\/doxainfotech.com\/bismifoodproducts\/?page_id=13"},"modified":"2025-05-15T06:16:24","modified_gmt":"2025-05-15T06:16:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/doxainfotech.com\/bismifoodproducts\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5cb3f90a e-flex e-con-boxed e-con e-parent\" data-id=\"5cb3f90a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70dd2530 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"70dd2530\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\"><p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> 01 May 2025<\/p>\n<p>Welcome to <strong>Bismi Food Products<\/strong>. We take pride in the quality of our masala products and aim for 100% customer satisfaction. However, if you are not entirely satisfied with your purchase, we&#8217;re here to help.<\/p>\n<hr \/>\n<h2><strong>Overview<\/strong><\/h2>\n<p>Our refund and return policy lasts <strong>30 days<\/strong> from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.<\/p>\n<hr \/>\n<h2><strong>Eligibility for Returns<\/strong><\/h2>\n<p>To be eligible for a return:<\/p>\n<ul>\n<li>\n<p>The item must be <strong>unused<\/strong>, <strong>unopened<\/strong>, and in its <strong>original packaging<\/strong>.<\/p>\n<\/li>\n<li>\n<p>You must provide a <strong>valid receipt<\/strong> or <strong>proof of purchase<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Products must not be perishable or part of our <strong>non-returnable items<\/strong> list.<\/p>\n<\/li>\n<\/ul>\n<p>\ud83d\udce6 <strong>Important:<\/strong> <em>Please do not send any product back to the manufacturer.<\/em><\/p>\n<hr \/>\n<h2><strong>Non-Returnable Items<\/strong><\/h2>\n<ul>\n<li>\n<p>Perishable goods (e.g., food items)<\/p>\n<\/li>\n<li>\n<p>Downloadable software\/digital products<\/p>\n<\/li>\n<li>\n<p>Health &amp; personal care items<\/p>\n<\/li>\n<li>\n<p>Gift cards<\/p>\n<\/li>\n<li>\n<p>Flammable liquids\/gases or hazardous materials<\/p>\n<\/li>\n<li>\n<p>Intimate or sanitary products<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>Partial Refunds May Be Issued For:<\/strong><\/h2>\n<ul>\n<li>\n<p>Items with visible signs of use<\/p>\n<\/li>\n<li>\n<p>Opened media items (e.g., CDs, DVDs)<\/p>\n<\/li>\n<li>\n<p>Products not in original condition or missing parts not due to our error<\/p>\n<\/li>\n<li>\n<p>Returns requested after 30 days of delivery<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>Refunds Process<\/strong><\/h2>\n<p>Once we receive and inspect your returned item, you will be notified via email regarding the <strong>approval or rejection<\/strong> of your refund.<\/p>\n<p>If approved, your refund will be processed to your original method of payment via <strong>Razorpay<\/strong> (UPI, card, wallet, net banking).<br \/>\u23f3 Please allow <strong>7\u201310 business days<\/strong> for the amount to reflect in your account, depending on your bank or payment provider.<\/p>\n<hr \/>\n<h2><strong>Late or Missing Refunds<\/strong><\/h2>\n<p>If your refund hasn\u2019t been received yet:<\/p>\n<ol>\n<li>\n<p>Recheck your bank account or Razorpay wallet<\/p>\n<\/li>\n<li>\n<p>Contact your card provider or bank (processing may take additional time)<\/p>\n<\/li>\n<li>\n<p>If still not resolved, contact us at \ud83d\udce7 <strong><a href=\"mailto:bismibiriyanimasala@gmail.com\">bismibiriyanimasala@gmail.com<\/a><\/strong><\/p>\n<\/li>\n<\/ol>\n<hr \/>\n<h2><strong>Sale Items<\/strong><\/h2>\n<p>Only <strong>regular-priced<\/strong> items are eligible for refunds. Items on sale or discounted are <strong>non-refundable<\/strong>, unless they are damaged or defective.<\/p>\n<hr \/>\n<h2><strong>Exchanges<\/strong><\/h2>\n<p>We replace items only if they are:<\/p>\n<ul>\n<li>\n<p><strong>Defective<\/strong><\/p>\n<\/li>\n<li>\n<p><strong>Damaged during delivery<\/strong><\/p>\n<\/li>\n<\/ul>\n<p>To initiate an exchange, email us at \ud83d\udce7 <strong><a href=\"mailto:bismibiriyanimasala@gmail.com\">bismibiriyanimasala@gmail.com<\/a><\/strong>\u00a0and send the product to:<br \/>\ud83c\udfe2 <strong>Bismi Food Products<\/strong><br \/>123, Pulipandian Street, Jaihindpuram,<br \/>Near Murugan Cinema Hall,<br \/>Madurai \u2013 625011, Tamil Nadu, India<\/p>\n<hr \/>\n<h2><strong>Gifts<\/strong><\/h2>\n<p>If the item was marked as a gift and shipped directly to you, you will receive a <strong>gift credit<\/strong>. Once the returned item is received and approved, a <strong>gift voucher or coupon<\/strong> will be issued.<\/p>\n<p>If the gift was shipped to the giver, the refund will be sent to the original purchaser.<\/p>\n<hr \/>\n<h2><strong>Shipping Returns<\/strong><\/h2>\n<p>To return a product, please send it to:<br \/>\ud83c\udfe2 <strong>Bismi Food Products<\/strong><br \/>123, Pulipandian Street, Jaihindpuram,<br \/>Near Murugan Cinema Hall,<br \/>Madurai \u2013 625011, Tamil Nadu, India<\/p>\n<p>\ud83d\ude9a <strong>Note:<\/strong> Customers are responsible for paying the return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of prepaid return shipping (if any) will be deducted from your refund total.<\/p>\n<p>We recommend using a <strong>trackable shipping service<\/strong> or purchasing <strong>shipping insurance<\/strong>. We are not responsible for returned items lost in transit.<\/p>\n<hr \/>\n<h2><strong>Need Help?<\/strong><\/h2>\n<p>For assistance with returns, refunds, or Razorpay transactions, contact us at:<\/p>\n<p>\ud83d\udce7 <strong>Email:<\/strong> <a href=\"mailto:bismibiriyanimasala@gmail.com\">bismibiriyanimasala@gmail.com<\/a><br \/>\ud83d\udcde <strong>Phone:<\/strong> +91 95787 86111 \/ +91 99427 86111<br \/>\ud83c\udf10 <strong>Website:<\/strong> <a href=\"https:\/\/doxainfotech.com\/bismifoodproducts\/\">https:\/\/doxainfotech.com\/bismifoodproducts\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 01 May 2025 Welcome to Bismi Food Products. We take pride in the quality of our masala products<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doxainfotech.com\/bismifoodproducts\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doxainfotech.com\/bismifoodproducts\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doxainfotech.com\/bismifoodproducts\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doxainfotech.com\/bismifoodproducts\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doxainfotech.com\/bismifoodproducts\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":4,"href":"https:\/\/doxainfotech.com\/bismifoodproducts\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1406,"href":"https:\/\/doxainfotech.com\/bismifoodproducts\/wp-json\/wp\/v2\/pages\/13\/revisions\/1406"}],"wp:attachment":[{"href":"https:\/\/doxainfotech.com\/bismifoodproducts\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}