{"id":14,"date":"2025-08-29T10:13:41","date_gmt":"2025-08-29T10:13:41","guid":{"rendered":"https:\/\/doxainfotech.com\/mallighees\/?page_id=14"},"modified":"2025-08-30T09:29:45","modified_gmt":"2025-08-30T09:29:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/doxainfotech.com\/mallighees\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3031bc0f e-flex e-con-boxed e-con e-parent\" data-id=\"3031bc0f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6197649d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"6197649d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\" data-start=\"189\" data-end=\"251\"><br data-start=\"215\" data-end=\"218\" \/><strong data-start=\"218\" data-end=\"237\">Effective Date:<\/strong> 01 September 2025<\/p>\n<p data-start=\"253\" data-end=\"445\">Welcome to <strong data-start=\"264\" data-end=\"283\">Malli Ghee Oils<\/strong>. We take pride in the quality of our products and aim for 100% customer satisfaction. If you are not entirely satisfied with your purchase, we\u2019re here to help.<\/p>\n<hr data-start=\"447\" data-end=\"450\" \/>\n<h3 data-start=\"452\" data-end=\"464\">Overview<\/h3>\n<p data-start=\"465\" data-end=\"642\">Our refund and return policy lasts <strong data-start=\"500\" data-end=\"511\">30 days<\/strong> from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.<\/p>\n<hr data-start=\"644\" data-end=\"647\" \/>\n<h3 data-start=\"649\" data-end=\"676\">Eligibility for Returns<\/h3>\n<p data-start=\"677\" data-end=\"707\">To be eligible for a return:<\/p>\n<ul data-start=\"708\" data-end=\"914\">\n<li data-start=\"708\" data-end=\"777\">\n<p data-start=\"710\" data-end=\"777\">The item must be unused, unopened, and in its original packaging.<\/p>\n<\/li>\n<li data-start=\"778\" data-end=\"836\">\n<p data-start=\"780\" data-end=\"836\">You must provide a valid receipt or proof of purchase.<\/p>\n<\/li>\n<li data-start=\"837\" data-end=\"914\">\n<p data-start=\"839\" data-end=\"914\">Products must not be perishable or part of our non-returnable items list.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"916\" data-end=\"1027\">\ud83d\udce6 <strong data-start=\"919\" data-end=\"933\">Important:<\/strong> Please do <strong data-start=\"944\" data-end=\"951\">not<\/strong> send any product back to the manufacturer directly without contacting us.<\/p>\n<hr data-start=\"1029\" data-end=\"1032\" \/>\n<h3 data-start=\"1034\" data-end=\"1058\">Non-Returnable Items<\/h3>\n<ul data-start=\"1059\" data-end=\"1280\">\n<li data-start=\"1059\" data-end=\"1104\">\n<p data-start=\"1061\" data-end=\"1104\">Perishable goods (e.g., food items, oils)<\/p>\n<\/li>\n<li data-start=\"1105\" data-end=\"1147\">\n<p data-start=\"1107\" data-end=\"1147\">Downloadable software\/digital products<\/p>\n<\/li>\n<li data-start=\"1148\" data-end=\"1180\">\n<p data-start=\"1150\" data-end=\"1180\">Health &amp; personal care items<\/p>\n<\/li>\n<li data-start=\"1181\" data-end=\"1195\">\n<p data-start=\"1183\" data-end=\"1195\">Gift cards<\/p>\n<\/li>\n<li data-start=\"1196\" data-end=\"1246\">\n<p data-start=\"1198\" data-end=\"1246\">Flammable liquids\/gases or hazardous materials<\/p>\n<\/li>\n<li data-start=\"1247\" data-end=\"1280\">\n<p data-start=\"1249\" data-end=\"1280\">Intimate or sanitary products<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1282\" data-end=\"1285\" \/>\n<h3 data-start=\"1287\" data-end=\"1324\">Partial Refunds May Be Issued For<\/h3>\n<ul data-start=\"1325\" data-end=\"1524\">\n<li data-start=\"1325\" data-end=\"1360\">\n<p data-start=\"1327\" data-end=\"1360\">Items with visible signs of use<\/p>\n<\/li>\n<li data-start=\"1361\" data-end=\"1399\">\n<p data-start=\"1363\" data-end=\"1399\">Opened media items (if applicable)<\/p>\n<\/li>\n<li data-start=\"1400\" data-end=\"1476\">\n<p data-start=\"1402\" data-end=\"1476\">Products not in original condition or missing parts not due to our error<\/p>\n<\/li>\n<li data-start=\"1477\" data-end=\"1524\">\n<p data-start=\"1479\" data-end=\"1524\">Returns requested after 30 days of delivery<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1526\" data-end=\"1529\" \/>\n<h3 data-start=\"1531\" data-end=\"1549\">Refund Process<\/h3>\n<ul data-start=\"1550\" data-end=\"1940\">\n<li data-start=\"1550\" data-end=\"1680\">\n<p data-start=\"1552\" data-end=\"1680\">Once we receive and inspect your returned item, you will be notified via email regarding approval or rejection of your refund.<\/p>\n<\/li>\n<li data-start=\"1681\" data-end=\"1940\">\n<p data-start=\"1683\" data-end=\"1940\">If approved, your refund will be processed to your original method of payment via <strong data-start=\"1765\" data-end=\"1777\">Razorpay<\/strong> (UPI, card, wallet, net banking).<br data-start=\"1811\" data-end=\"1814\" \/>\u23f3 <strong data-start=\"1816\" data-end=\"1851\">Please allow 7\u201310 business days<\/strong> for the amount to reflect in your account, depending on your bank or payment provider.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1942\" data-end=\"1945\" \/>\n<h3 data-start=\"1947\" data-end=\"1974\">Late or Missing Refunds<\/h3>\n<p data-start=\"1975\" data-end=\"2017\">If your refund hasn\u2019t been received yet:<\/p>\n<ol data-start=\"2018\" data-end=\"2225\">\n<li data-start=\"2018\" data-end=\"2068\">\n<p data-start=\"2021\" data-end=\"2068\">Recheck your bank account or Razorpay wallet.<\/p>\n<\/li>\n<li data-start=\"2069\" data-end=\"2147\">\n<p data-start=\"2072\" data-end=\"2147\">Contact your card provider or bank (processing may take additional time).<\/p>\n<\/li>\n<li data-start=\"2148\" data-end=\"2225\">\n<p data-start=\"2151\" data-end=\"2225\">If still unresolved, contact us at:<br data-start=\"2186\" data-end=\"2189\" \/>\ud83d\udce7 <strong data-start=\"2192\" data-end=\"2202\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2203\" data-end=\"2223\">gvinothmri@gmail.com<\/a><\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2227\" data-end=\"2230\" \/>\n<h3 data-start=\"2232\" data-end=\"2246\">Sale Items<\/h3>\n<p data-start=\"2247\" data-end=\"2390\">Only regular-priced items are eligible for refunds. Items on sale or discounted are <strong data-start=\"2331\" data-end=\"2349\">non-refundable<\/strong>, unless they are damaged or defective.<\/p>\n<hr data-start=\"2392\" data-end=\"2395\" \/>\n<h3 data-start=\"2397\" data-end=\"2410\">Exchanges<\/h3>\n<p data-start=\"2411\" data-end=\"2447\">We replace items only if they are:<\/p>\n<ul data-start=\"2448\" data-end=\"2489\">\n<li data-start=\"2448\" data-end=\"2461\">\n<p data-start=\"2450\" data-end=\"2461\">Defective<\/p>\n<\/li>\n<li data-start=\"2462\" data-end=\"2489\">\n<p data-start=\"2464\" data-end=\"2489\">Damaged during delivery<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2491\" data-end=\"2582\">To initiate an exchange, email us at \ud83d\udce7 <strong data-start=\"2531\" data-end=\"2555\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2533\" data-end=\"2553\">gvinothmri@gmail.com<\/a><\/strong> and send the product to:<\/p>\n<p data-start=\"2584\" data-end=\"2692\">\ud83c\udfe2 <strong data-start=\"2587\" data-end=\"2606\">Malli Ghee Oils<\/strong><br data-start=\"2606\" data-end=\"2609\" \/>55\/85, Pillaiyar Kovil Street, Thottakurichi,<br data-start=\"2654\" data-end=\"2657\" \/>Karur District, Tamil Nadu, India<\/p>\n<hr data-start=\"2694\" data-end=\"2697\" \/>\n<h3 data-start=\"2699\" data-end=\"2708\">Gifts<\/h3>\n<ul data-start=\"2709\" data-end=\"2946\">\n<li data-start=\"2709\" data-end=\"2853\">\n<p data-start=\"2711\" data-end=\"2853\">If the item was marked as a gift and shipped directly to you, you will receive a gift credit after we receive and approve the returned item.<\/p>\n<\/li>\n<li data-start=\"2854\" data-end=\"2946\">\n<p data-start=\"2856\" data-end=\"2946\">If the gift was shipped to the giver, the refund will be sent to the original purchaser.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2948\" data-end=\"2951\" \/>\n<h3 data-start=\"2953\" data-end=\"2973\">Shipping Returns<\/h3>\n<p data-start=\"2974\" data-end=\"3015\">To return a product, please send it to:<\/p>\n<p data-start=\"3017\" data-end=\"3125\">\ud83c\udfe2 <strong data-start=\"3020\" data-end=\"3039\">Malli Ghee Oils<\/strong><br data-start=\"3039\" data-end=\"3042\" \/>55\/85, Pillaiyar Kovil Street, Thottakurichi,<br data-start=\"3087\" data-end=\"3090\" \/>Karur District, Tamil Nadu, India<\/p>\n<p data-start=\"3127\" data-end=\"3350\">\ud83d\ude9a <strong data-start=\"3130\" data-end=\"3139\">Note:<\/strong> Customers are responsible for paying return shipping costs. Shipping fees are <strong data-start=\"3218\" data-end=\"3236\">non-refundable<\/strong>. If you receive a refund, the cost of prepaid return shipping (if any) will be deducted from your refund total.<\/p>\n<p data-start=\"3352\" data-end=\"3498\">We recommend using a <strong data-start=\"3373\" data-end=\"3403\">trackable shipping service<\/strong> or purchasing shipping insurance. We are not responsible for returned items lost in transit.<\/p>\n<hr data-start=\"3500\" data-end=\"3503\" \/>\n<h3 data-start=\"3505\" data-end=\"3519\">Need Help?<\/h3>\n<p data-start=\"3520\" data-end=\"3600\">For assistance with returns, refunds, or Razorpay transactions, contact us at:<\/p>\n<p data-start=\"3602\" data-end=\"3779\">\ud83d\udce7 <strong data-start=\"3605\" data-end=\"3615\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" href=\"mailto:gvinothmri@gmail.com\" rel=\"noopener\" data-start=\"3616\" data-end=\"3636\">gvinothmri@gmail.com<\/a><br data-start=\"3636\" data-end=\"3639\" \/>\ud83d\udcde <strong data-start=\"3642\" data-end=\"3652\">Phone:<\/strong> +91 <a href=\"tel:+9199948 92676\">99948 92676<\/a><br data-start=\"3668\" data-end=\"3671\" \/>\ud83c\udf10 <strong data-start=\"3674\" data-end=\"3686\">Website:<\/strong> <a href=\"https:\/\/doxainfotech.com\/mallighees\/\">https:\/\/doxainfotech.com\/bismifoodproducts\/<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 01 September 2025 Welcome to Malli Ghee Oils. We take pride in the quality of our products and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doxainfotech.com\/mallighees\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doxainfotech.com\/mallighees\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doxainfotech.com\/mallighees\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doxainfotech.com\/mallighees\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doxainfotech.com\/mallighees\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":9,"href":"https:\/\/doxainfotech.com\/mallighees\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":1527,"href":"https:\/\/doxainfotech.com\/mallighees\/wp-json\/wp\/v2\/pages\/14\/revisions\/1527"}],"wp:attachment":[{"href":"https:\/\/doxainfotech.com\/mallighees\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}