{"id":13,"date":"2025-09-23T07:45:16","date_gmt":"2025-09-23T07:45:16","guid":{"rendered":"https:\/\/doxainfotech.com\/rmktex\/?page_id=13"},"modified":"2025-09-23T07:47:55","modified_gmt":"2025-09-23T07:47:55","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/doxainfotech.com\/rmktex\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-58522a2b e-flex e-con-boxed e-con e-parent\" data-id=\"58522a2b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-524335e7 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"524335e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\" data-start=\"216\" data-end=\"247\"><strong data-start=\"216\" data-end=\"235\">Effective Date:<\/strong> 01 Oct 2025<\/p>\n<p data-start=\"249\" data-end=\"451\">Welcome to <strong data-start=\"260\" data-end=\"274\">R.M.K. TEX<\/strong>. We take pride in the quality of our textile products and aim for 100% customer satisfaction. However, if you are not entirely satisfied with your purchase, we&#8217;re here to help.<\/p>\n<hr data-start=\"453\" data-end=\"456\" \/>\n<h3 data-start=\"458\" data-end=\"474\"><strong data-start=\"462\" data-end=\"474\">Overview<\/strong><\/h3>\n<p data-start=\"476\" data-end=\"651\">Our refund and return policy lasts <strong data-start=\"511\" data-end=\"548\">30 days from the date of delivery<\/strong>. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.<\/p>\n<hr data-start=\"653\" data-end=\"656\" \/>\n<h3 data-start=\"658\" data-end=\"689\"><strong data-start=\"662\" data-end=\"689\">Eligibility for Returns<\/strong><\/h3>\n<p data-start=\"691\" data-end=\"719\">To be eligible for a return:<\/p>\n<ul data-start=\"721\" data-end=\"968\">\n<li data-start=\"721\" data-end=\"833\">\n<p data-start=\"723\" data-end=\"833\">The item must be <strong data-start=\"740\" data-end=\"750\">unused<\/strong>, <strong data-start=\"752\" data-end=\"764\">unwashed<\/strong>, and in its <strong data-start=\"777\" data-end=\"799\">original condition<\/strong> with tags and packaging intact.<\/p>\n<\/li>\n<li data-start=\"834\" data-end=\"900\">\n<p data-start=\"836\" data-end=\"900\">You must provide a <strong data-start=\"855\" data-end=\"872\">valid receipt<\/strong> or <strong data-start=\"876\" data-end=\"897\">proof of purchase<\/strong>.<\/p>\n<\/li>\n<li data-start=\"901\" data-end=\"968\">\n<p data-start=\"903\" data-end=\"968\">Custom-stitched or altered items are <strong data-start=\"940\" data-end=\"956\">not eligible<\/strong> for return.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"970\" data-end=\"1075\">\ud83d\udce6 <strong data-start=\"973\" data-end=\"987\">Important:<\/strong> Please do not send any product back to the manufacturer address without prior approval.<\/p>\n<hr data-start=\"1077\" data-end=\"1080\" \/>\n<h3 data-start=\"1082\" data-end=\"1110\"><strong data-start=\"1086\" data-end=\"1110\">Non-Returnable Items<\/strong><\/h3>\n<ul data-start=\"1112\" data-end=\"1302\">\n<li data-start=\"1112\" data-end=\"1148\">\n<p data-start=\"1114\" data-end=\"1148\">Custom-tailored\/altered garments<\/p>\n<\/li>\n<li data-start=\"1149\" data-end=\"1180\">\n<p data-start=\"1151\" data-end=\"1180\">Innerwear and undergarments<\/p>\n<\/li>\n<li data-start=\"1181\" data-end=\"1232\">\n<p data-start=\"1183\" data-end=\"1232\">Items marked as <strong data-start=\"1199\" data-end=\"1213\">final sale<\/strong> or <strong data-start=\"1217\" data-end=\"1230\">clearance<\/strong><\/p>\n<\/li>\n<li data-start=\"1233\" data-end=\"1258\">\n<p data-start=\"1235\" data-end=\"1258\">Gift cards or coupons<\/p>\n<\/li>\n<li data-start=\"1259\" data-end=\"1302\">\n<p data-start=\"1261\" data-end=\"1302\">Damaged items due to customer mishandling<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1304\" data-end=\"1307\" \/>\n<h3 data-start=\"1309\" data-end=\"1351\"><strong data-start=\"1313\" data-end=\"1351\">Partial Refunds May Be Issued For:<\/strong><\/h3>\n<ul data-start=\"1353\" data-end=\"1522\">\n<li data-start=\"1353\" data-end=\"1399\">\n<p data-start=\"1355\" data-end=\"1399\">Items with visible signs of wear or damage<\/p>\n<\/li>\n<li data-start=\"1400\" data-end=\"1476\">\n<p data-start=\"1402\" data-end=\"1476\">Products not in original condition or missing parts not due to our error<\/p>\n<\/li>\n<li data-start=\"1477\" data-end=\"1522\">\n<p data-start=\"1479\" data-end=\"1522\">Returns initiated after 30 days of delivery<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1524\" data-end=\"1527\" \/>\n<h3 data-start=\"1529\" data-end=\"1552\"><strong data-start=\"1533\" data-end=\"1552\">Refunds Process<\/strong><\/h3>\n<p data-start=\"1554\" data-end=\"1674\">Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.<\/p>\n<p data-start=\"1676\" data-end=\"1917\">If approved, your refund will be processed to your original method of payment (via <strong data-start=\"1759\" data-end=\"1771\">Razorpay<\/strong> \u2013 UPI, card, wallet, or net banking).<br data-start=\"1809\" data-end=\"1812\" \/>\u23f3 Please allow <strong data-start=\"1827\" data-end=\"1849\">7\u201310 business days<\/strong> for the refund to reflect, depending on your bank\/payment provider.<\/p>\n<hr data-start=\"1919\" data-end=\"1922\" \/>\n<h3 data-start=\"1924\" data-end=\"1955\"><strong data-start=\"1928\" data-end=\"1955\">Late or Missing Refunds<\/strong><\/h3>\n<p data-start=\"1957\" data-end=\"1988\">If your refund has not arrived:<\/p>\n<ol data-start=\"1990\" data-end=\"2199\">\n<li data-start=\"1990\" data-end=\"2047\">\n<p data-start=\"1993\" data-end=\"2047\">Recheck your <strong data-start=\"2006\" data-end=\"2022\">bank account<\/strong> or <strong data-start=\"2026\" data-end=\"2045\">Razorpay wallet<\/strong><\/p>\n<\/li>\n<li data-start=\"2048\" data-end=\"2118\">\n<p data-start=\"2051\" data-end=\"2118\">Contact your <strong data-start=\"2064\" data-end=\"2072\">bank<\/strong> or <strong data-start=\"2076\" data-end=\"2091\">card issuer<\/strong> (some delays are common)<\/p>\n<\/li>\n<li data-start=\"2119\" data-end=\"2199\">\n<p data-start=\"2122\" data-end=\"2199\">If the issue persists, contact us at:<br data-start=\"2159\" data-end=\"2162\" \/>\ud83d\udce7 <strong data-start=\"2168\" data-end=\"2178\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2179\" data-end=\"2199\">rmksilks45@gmail.com<\/a><\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2201\" data-end=\"2204\" \/>\n<h3 data-start=\"2206\" data-end=\"2224\"><strong data-start=\"2210\" data-end=\"2224\">Sale Items<\/strong><\/h3>\n<p data-start=\"2226\" data-end=\"2413\">Only <strong data-start=\"2231\" data-end=\"2255\">regular-priced items<\/strong> are eligible for refunds. Items purchased on sale or with discounts are <strong data-start=\"2328\" data-end=\"2346\">non-refundable<\/strong>, unless they are received in a <strong data-start=\"2378\" data-end=\"2402\">damaged or defective<\/strong> condition.<\/p>\n<hr data-start=\"2415\" data-end=\"2418\" \/>\n<h3 data-start=\"2420\" data-end=\"2437\"><strong data-start=\"2424\" data-end=\"2437\">Exchanges<\/strong><\/h3>\n<p data-start=\"2439\" data-end=\"2464\">We replace items only if:<\/p>\n<ul data-start=\"2466\" data-end=\"2536\">\n<li data-start=\"2466\" data-end=\"2492\">\n<p data-start=\"2468\" data-end=\"2492\">They are <strong data-start=\"2477\" data-end=\"2490\">defective<\/strong><\/p>\n<\/li>\n<li data-start=\"2493\" data-end=\"2536\">\n<p data-start=\"2495\" data-end=\"2536\">Damaged during <strong data-start=\"2510\" data-end=\"2522\">shipping<\/strong> or delivery<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2538\" data-end=\"2633\">To request an exchange, please email us at \ud83d\udce7 <a href=\"mailto:rmksilks45@gmail.com\"><strong data-start=\"2584\" data-end=\"2608\">rmksilks45@gmail.com<\/strong> <\/a>and send the product to:<\/p>\n<p data-start=\"2635\" data-end=\"2745\">\ud83c\udfe2 <strong data-start=\"2638\" data-end=\"2652\">R.M.K. TEX<\/strong><br data-start=\"2652\" data-end=\"2655\" \/>No. 109\/1, Gandhi Nagar, Vathiyar Thottam,<br data-start=\"2697\" data-end=\"2700\" \/>Court Road, Salem \u2013 636007, Tamil Nadu, India<\/p>\n<hr data-start=\"2747\" data-end=\"2750\" \/>\n<h3 data-start=\"2752\" data-end=\"2765\"><strong data-start=\"2756\" data-end=\"2765\">Gifts<\/strong><\/h3>\n<p data-start=\"2767\" data-end=\"2958\">If the item was marked as a gift and shipped directly to you, you will receive a <strong data-start=\"2848\" data-end=\"2863\">gift credit<\/strong>. Once the returned item is received and approved, a <strong data-start=\"2916\" data-end=\"2942\">coupon or store credit<\/strong> will be issued.<\/p>\n<p data-start=\"2960\" data-end=\"3047\">If the gift was shipped to the giver, the refund will go to the <strong data-start=\"3024\" data-end=\"3046\">original purchaser<\/strong>.<\/p>\n<hr data-start=\"3049\" data-end=\"3052\" \/>\n<h3 data-start=\"3054\" data-end=\"3078\"><strong data-start=\"3058\" data-end=\"3078\">Shipping Returns<\/strong><\/h3>\n<p data-start=\"3080\" data-end=\"3112\">To return a product, ship it to:<\/p>\n<p data-start=\"3114\" data-end=\"3224\">\ud83c\udfe2 <strong data-start=\"3117\" data-end=\"3131\">R.M.K. TEX<\/strong><br data-start=\"3131\" data-end=\"3134\" \/>No. 109\/1, Gandhi Nagar, Vathiyar Thottam,<br data-start=\"3176\" data-end=\"3179\" \/>Court Road, Salem \u2013 636007, Tamil Nadu, India<\/p>\n<p data-start=\"3226\" data-end=\"3240\">\ud83d\ude9a <strong data-start=\"3229\" data-end=\"3238\">Note:<\/strong><\/p>\n<ul data-start=\"3241\" data-end=\"3488\">\n<li data-start=\"3241\" data-end=\"3328\">\n<p data-start=\"3243\" data-end=\"3328\">You are responsible for paying your own <strong data-start=\"3283\" data-end=\"3301\">shipping costs<\/strong> for returning your item.<\/p>\n<\/li>\n<li data-start=\"3329\" data-end=\"3370\">\n<p data-start=\"3331\" data-end=\"3370\">Shipping fees are <strong data-start=\"3349\" data-end=\"3367\">non-refundable<\/strong>.<\/p>\n<\/li>\n<li data-start=\"3371\" data-end=\"3488\">\n<p data-start=\"3373\" data-end=\"3488\">If you receive a refund, the cost of prepaid return shipping (if applicable) will be <strong data-start=\"3458\" data-end=\"3470\">deducted<\/strong> from your refund.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3490\" data-end=\"3651\">We strongly recommend using a <strong data-start=\"3520\" data-end=\"3550\">trackable shipping service<\/strong> or purchasing <strong data-start=\"3565\" data-end=\"3587\">shipping insurance<\/strong>. We are not responsible for returned items <strong data-start=\"3631\" data-end=\"3650\">lost in transit<\/strong>.<\/p>\n<hr data-start=\"3653\" data-end=\"3656\" \/>\n<h3 data-start=\"3658\" data-end=\"3676\"><strong data-start=\"3662\" data-end=\"3676\">Need Help?<\/strong><\/h3>\n<p data-start=\"3678\" data-end=\"3753\">For assistance with returns, refunds, or Razorpay transactions, contact us:<\/p>\n<p data-start=\"3755\" data-end=\"3926\">\ud83d\udce7 <strong data-start=\"3758\" data-end=\"3768\">Email:<\/strong> <a href=\"mailto:rmksilks45@gmail.com\">rmksilks45@gmail.com<\/a><br data-start=\"3789\" data-end=\"3792\" \/>\ud83c\udf10 <strong data-start=\"3795\" data-end=\"3807\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/doxainfotech.com\/rmktex\/\" target=\"_new\" rel=\"noopener\" data-start=\"3808\" data-end=\"3876\">https:\/\/doxainfotech.com\/rmktex\/<\/a><br data-start=\"3876\" data-end=\"3879\" \/>\ud83d\udcde <strong data-start=\"3882\" data-end=\"3892\">Phone:<\/strong> <a href=\"tel:+919443697755\">+91 94436 97755<\/a> \/ <a href=\"tel:+917904340582\">+91 79043 40582<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 01 Oct 2025 Welcome to R.M.K. TEX. We take pride in the quality of our textile products and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doxainfotech.com\/rmktex\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doxainfotech.com\/rmktex\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doxainfotech.com\/rmktex\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doxainfotech.com\/rmktex\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doxainfotech.com\/rmktex\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":3,"href":"https:\/\/doxainfotech.com\/rmktex\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1391,"href":"https:\/\/doxainfotech.com\/rmktex\/wp-json\/wp\/v2\/pages\/13\/revisions\/1391"}],"wp:attachment":[{"href":"https:\/\/doxainfotech.com\/rmktex\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}