{"id":12,"date":"2025-09-06T11:25:44","date_gmt":"2025-09-06T11:25:44","guid":{"rendered":"https:\/\/doxainfotech.com\/sriamman\/?page_id=12"},"modified":"2025-09-06T11:29:11","modified_gmt":"2025-09-06T11:29:11","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/doxainfotech.com\/sriamman\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-147a7def e-flex e-con-boxed e-con e-parent\" data-id=\"147a7def\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddbeb6a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ddbeb6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\" data-start=\"147\" data-end=\"180\"><strong data-start=\"147\" data-end=\"166\">Effective Date:<\/strong> 10 Sep 2025<\/p>\n<p data-start=\"182\" data-end=\"379\">Welcome to <strong data-start=\"193\" data-end=\"206\">Sri Amman<\/strong>. We take pride in the quality of our products and strive for <strong data-start=\"268\" data-end=\"298\">100% customer satisfaction<\/strong>. If you are not fully satisfied with your purchase, we are here to assist you.<\/p>\n<hr data-start=\"381\" data-end=\"384\" \/>\n<h3 data-start=\"386\" data-end=\"404\"><strong data-start=\"390\" data-end=\"402\">Overview<\/strong><\/h3>\n<p data-start=\"405\" data-end=\"582\">Our refund and return policy lasts <strong data-start=\"440\" data-end=\"451\">30 days<\/strong> from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.<\/p>\n<hr data-start=\"584\" data-end=\"587\" \/>\n<h3 data-start=\"589\" data-end=\"622\"><strong data-start=\"593\" data-end=\"620\">Eligibility for Returns<\/strong><\/h3>\n<p data-start=\"623\" data-end=\"653\">To be eligible for a return:<\/p>\n<ul data-start=\"654\" data-end=\"876\">\n<li data-start=\"654\" data-end=\"727\">\n<p data-start=\"656\" data-end=\"727\">The item must be <strong data-start=\"673\" data-end=\"724\">unused, unopened, and in its original packaging<\/strong>.<\/p>\n<\/li>\n<li data-start=\"728\" data-end=\"790\">\n<p data-start=\"730\" data-end=\"790\">You must provide a <strong data-start=\"749\" data-end=\"787\">valid receipt or proof of purchase<\/strong>.<\/p>\n<\/li>\n<li data-start=\"791\" data-end=\"876\">\n<p data-start=\"793\" data-end=\"876\">Products must <strong data-start=\"807\" data-end=\"828\">not be perishable<\/strong> or part of our <strong data-start=\"844\" data-end=\"873\">non-returnable items list<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"878\" data-end=\"963\"><strong data-start=\"878\" data-end=\"895\">\ud83d\udce6 Important:<\/strong> Please do not send any product directly back to the manufacturer.<\/p>\n<hr data-start=\"965\" data-end=\"968\" \/>\n<h3 data-start=\"970\" data-end=\"1000\"><strong data-start=\"974\" data-end=\"998\">Non-Returnable Items<\/strong><\/h3>\n<ul data-start=\"1001\" data-end=\"1219\">\n<li data-start=\"1001\" data-end=\"1040\">\n<p data-start=\"1003\" data-end=\"1040\">Perishable goods (e.g., food items)<\/p>\n<\/li>\n<li data-start=\"1041\" data-end=\"1086\">\n<p data-start=\"1043\" data-end=\"1086\">Downloadable software or digital products<\/p>\n<\/li>\n<li data-start=\"1087\" data-end=\"1119\">\n<p data-start=\"1089\" data-end=\"1119\">Health &amp; personal care items<\/p>\n<\/li>\n<li data-start=\"1120\" data-end=\"1134\">\n<p data-start=\"1122\" data-end=\"1134\">Gift cards<\/p>\n<\/li>\n<li data-start=\"1135\" data-end=\"1185\">\n<p data-start=\"1137\" data-end=\"1185\">Flammable liquids\/gases or hazardous materials<\/p>\n<\/li>\n<li data-start=\"1186\" data-end=\"1219\">\n<p data-start=\"1188\" data-end=\"1219\">Intimate or sanitary products<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1221\" data-end=\"1224\" \/>\n<h3 data-start=\"1226\" data-end=\"1270\"><strong data-start=\"1230\" data-end=\"1268\">Partial Refunds May Be Issued For:<\/strong><\/h3>\n<ul data-start=\"1271\" data-end=\"1472\">\n<li data-start=\"1271\" data-end=\"1306\">\n<p data-start=\"1273\" data-end=\"1306\">Items with visible signs of use<\/p>\n<\/li>\n<li data-start=\"1307\" data-end=\"1347\">\n<p data-start=\"1309\" data-end=\"1347\">Opened media items (e.g., CDs, DVDs)<\/p>\n<\/li>\n<li data-start=\"1348\" data-end=\"1424\">\n<p data-start=\"1350\" data-end=\"1424\">Products not in original condition or missing parts not due to our error<\/p>\n<\/li>\n<li data-start=\"1425\" data-end=\"1472\">\n<p data-start=\"1427\" data-end=\"1472\">Returns requested after 30 days of delivery<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1474\" data-end=\"1477\" \/>\n<h3 data-start=\"1479\" data-end=\"1503\"><strong data-start=\"1483\" data-end=\"1501\">Refund Process<\/strong><\/h3>\n<p data-start=\"1504\" data-end=\"1636\">Once we receive and inspect your returned item, you will be notified via email regarding <strong data-start=\"1593\" data-end=\"1618\">approval or rejection<\/strong> of your refund.<\/p>\n<p data-start=\"1638\" data-end=\"1895\">If approved, your refund will be processed to your <strong data-start=\"1689\" data-end=\"1719\">original method of payment<\/strong> via Razorpay (UPI, card, wallet, net banking).<br data-start=\"1766\" data-end=\"1769\" \/>\u23f3 Please allow <strong data-start=\"1784\" data-end=\"1806\">7\u201310 business days<\/strong> for the amount to reflect in your account, depending on your bank or payment provider.<\/p>\n<hr data-start=\"1897\" data-end=\"1900\" \/>\n<h3 data-start=\"1902\" data-end=\"1935\"><strong data-start=\"1906\" data-end=\"1933\">Late or Missing Refunds<\/strong><\/h3>\n<p data-start=\"1936\" data-end=\"1978\">If your refund hasn\u2019t been received yet:<\/p>\n<ol data-start=\"1979\" data-end=\"2179\">\n<li data-start=\"1979\" data-end=\"2028\">\n<p data-start=\"1982\" data-end=\"2028\">Recheck your bank account or Razorpay wallet<\/p>\n<\/li>\n<li data-start=\"2029\" data-end=\"2106\">\n<p data-start=\"2032\" data-end=\"2106\">Contact your card provider or bank (processing may take additional time)<\/p>\n<\/li>\n<li data-start=\"2107\" data-end=\"2179\">\n<p data-start=\"2110\" data-end=\"2179\">If still unresolved, contact us at <strong data-start=\"2145\" data-end=\"2177\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2150\" data-end=\"2175\">mohankumar13579@gmail.com<\/a><\/strong><\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2181\" data-end=\"2184\" \/>\n<h3 data-start=\"2186\" data-end=\"2206\"><strong data-start=\"2190\" data-end=\"2204\">Sale Items<\/strong><\/h3>\n<p data-start=\"2207\" data-end=\"2354\">Only <strong data-start=\"2212\" data-end=\"2236\">regular-priced items<\/strong> are eligible for refunds. Items on sale or discounted are <strong data-start=\"2295\" data-end=\"2313\">non-refundable<\/strong>, unless they are damaged or defective.<\/p>\n<hr data-start=\"2356\" data-end=\"2359\" \/>\n<h3 data-start=\"2361\" data-end=\"2380\"><strong data-start=\"2365\" data-end=\"2378\">Exchanges<\/strong><\/h3>\n<p data-start=\"2381\" data-end=\"2417\">We replace items only if they are:<\/p>\n<ul data-start=\"2418\" data-end=\"2467\">\n<li data-start=\"2418\" data-end=\"2435\">\n<p data-start=\"2420\" data-end=\"2435\"><strong data-start=\"2420\" data-end=\"2433\">Defective<\/strong><\/p>\n<\/li>\n<li data-start=\"2436\" data-end=\"2467\">\n<p data-start=\"2438\" data-end=\"2467\"><strong data-start=\"2438\" data-end=\"2465\">Damaged during delivery<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2469\" data-end=\"2565\">To initiate an exchange, email us at <strong data-start=\"2506\" data-end=\"2538\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2511\" data-end=\"2536\">mohankumar13579@gmail.com<\/a><\/strong> and send the product to:<\/p>\n<p data-start=\"2567\" data-end=\"2674\">\ud83c\udfe2 <strong data-start=\"2570\" data-end=\"2583\">Sri Amman<\/strong><br data-start=\"2583\" data-end=\"2586\" \/>Sri Amman Complex, Kakkapalayam Main Road,<br data-start=\"2628\" data-end=\"2631\" \/>Vembadithalam \u2013 637504, Tamil Nadu, India<\/p>\n<hr data-start=\"2676\" data-end=\"2679\" \/>\n<h3 data-start=\"2681\" data-end=\"2696\"><strong data-start=\"2685\" data-end=\"2694\">Gifts<\/strong><\/h3>\n<ul data-start=\"2697\" data-end=\"2993\">\n<li data-start=\"2697\" data-end=\"2896\">\n<p data-start=\"2699\" data-end=\"2896\">If the item was marked as a <strong data-start=\"2727\" data-end=\"2735\">gift<\/strong> and shipped directly to you, you will receive a <strong data-start=\"2784\" data-end=\"2799\">gift credit<\/strong>. Once the returned item is received and approved, a <strong data-start=\"2852\" data-end=\"2878\">gift voucher or coupon<\/strong> will be issued.<\/p>\n<\/li>\n<li data-start=\"2897\" data-end=\"2993\">\n<p data-start=\"2899\" data-end=\"2993\">If the gift was shipped to the giver, the <strong data-start=\"2941\" data-end=\"2990\">refund will be sent to the original purchaser<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2995\" data-end=\"2998\" \/>\n<h3 data-start=\"3000\" data-end=\"3026\"><strong data-start=\"3004\" data-end=\"3024\">Shipping Returns<\/strong><\/h3>\n<p data-start=\"3027\" data-end=\"3068\">To return a product, please send it to:<\/p>\n<p data-start=\"3070\" data-end=\"3177\">\ud83c\udfe2 <strong data-start=\"3073\" data-end=\"3086\">Sri Amman<\/strong><br data-start=\"3086\" data-end=\"3089\" \/>Sri Amman Complex, Kakkapalayam Main Road,<br data-start=\"3131\" data-end=\"3134\" \/>Vembadithalam \u2013 637504, Tamil Nadu, India<\/p>\n<p data-start=\"3179\" data-end=\"3193\"><strong data-start=\"3179\" data-end=\"3191\">\ud83d\ude9a Note:<\/strong><\/p>\n<ul data-start=\"3194\" data-end=\"3556\">\n<li data-start=\"3194\" data-end=\"3288\">\n<p data-start=\"3196\" data-end=\"3288\">Customers are responsible for <strong data-start=\"3226\" data-end=\"3251\">return shipping costs<\/strong>. Shipping fees are non-refundable.<\/p>\n<\/li>\n<li data-start=\"3289\" data-end=\"3403\">\n<p data-start=\"3291\" data-end=\"3403\">If you receive a refund, the cost of prepaid return shipping (if any) will be deducted from your refund total.<\/p>\n<\/li>\n<li data-start=\"3404\" data-end=\"3556\">\n<p data-start=\"3406\" data-end=\"3556\">We recommend using a <strong data-start=\"3427\" data-end=\"3457\">trackable shipping service<\/strong> or purchasing <strong data-start=\"3472\" data-end=\"3494\">shipping insurance<\/strong>. We are not responsible for returned items lost in transit.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3558\" data-end=\"3561\" \/>\n<h3 data-start=\"3563\" data-end=\"3583\"><strong data-start=\"3567\" data-end=\"3581\">Need Help?<\/strong><\/h3>\n<p data-start=\"3584\" data-end=\"3661\">For assistance with returns, refunds, or Razorpay transactions, contact us:<\/p>\n<p data-start=\"3663\" data-end=\"3787\">\ud83d\udce7 <strong data-start=\"3666\" data-end=\"3676\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" href=\"mailto:mohankumar13579@gmail.com\" rel=\"noopener\" data-start=\"3677\" data-end=\"3702\">mohankumar13579@gmail.com<\/a><br data-start=\"3702\" data-end=\"3705\" \/>\ud83d\udcde <strong data-start=\"3708\" data-end=\"3718\">Phone:<\/strong><a href=\"tel:+91+919789484864\"> +91 97894 84864<\/a><br data-start=\"3734\" data-end=\"3737\" \/>\ud83c\udf10 <strong data-start=\"3740\" data-end=\"3752\">Website:<\/strong> <a href=\"https:\/\/doxainfotech.com\/sriamman\/\"><em data-start=\"3753\" data-end=\"3785\">https:\/\/doxainfotech.com\/sriamman\/<\/em><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 10 Sep 2025 Welcome to Sri Amman. We take pride in the quality of our products and strive<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doxainfotech.com\/sriamman\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doxainfotech.com\/sriamman\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doxainfotech.com\/sriamman\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doxainfotech.com\/sriamman\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doxainfotech.com\/sriamman\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/doxainfotech.com\/sriamman\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1452,"href":"https:\/\/doxainfotech.com\/sriamman\/wp-json\/wp\/v2\/pages\/12\/revisions\/1452"}],"wp:attachment":[{"href":"https:\/\/doxainfotech.com\/sriamman\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}